Refund Policy (Effective 2023)
At Hyped Up Media, we are dedicated to ensuring that our clients are satisfied with our products and services. We take pride in delivering custom solutions tailored to your specific needs and offering high-quality products in stock. Please review our refund policy below.
Refunds for Custom Orders:
For custom orders, we do not offer refunds. Our team works closely with you to create a product that meets your unique requirements. However, if there is an issue with your custom order, please contact our customer support team at info@hypedupmedia.com, and we will work with you to resolve the issue, which may include reworking the order at no extra charge.
Refunds for Products in Stock:
If you have purchased a product from our in-stock inventory and it is incorrect or defective, we will gladly redo the product at no extra charge. Please contact our customer support team at info@hypedupmedia.com within 30 days of receiving the product to report the issue and initiate the replacement process.
Modifications to Orders:
We understand that circumstances may change, and you may need to modify your custom order or products in stock. Please contact our customer support team at info@hypedupmedia.com as soon as possible if you require any changes to your order. We will do our best to accommodate your request, depending on the stage of production.
Cancellation Policy:
While we do not offer refunds for custom orders, we may consider order cancellations on a case-by-case basis. Please reach out to our customer support team at info@hypedupmedia.com to discuss your situation.
Policy Last Updated: 2023
