Refund and Cancellation Policy.

Strategy, Creative, Websites, Media and Consulting

Payments for custom professional services are nonrefundable to the extent work has been performed, time has been reserved, resources have been committed or deliverables have been created.

If you believe our work does not match the approved scope, contact us promptly. We will review the concern and, where appropriate, correct work within the original scope at no additional professional fee.

Files, Access, Licenses and Completed Digital Work

Digital deliverables, downloadable files, templates, reports, strategy documents, edited media, account configurations and access credentials are generally nonrefundable after delivery, download, access or substantial completion.

Third party software, plugins, domains, hosting, stock assets, fonts, music, subscriptions and licenses are governed by the provider’s terms and are nonrefundable once purchased or activated unless the provider issues a refund.

Campaign Fees and Committed Advertising Funds

Strategy, setup, creative, management, optimization and reporting fees are earned as the services are performed. Advertising funds, sponsorships, placements, list costs, lead purchases and other media commitments are nonrefundable once submitted, purchased or committed to a platform or provider.

• Unused funds still controlled by Hyped Up Media may be returned or credited after outstanding fees and noncancelable commitments are deducted.
• Platform credits, account balances and refunds are subject to the platform’s rules and processing time.
• Campaign performance, lead volume, conversion, sales, revenue and return on investment are not guaranteed.
• A campaign being rejected, restricted or suspended by a third party platform does not automatically create a right to a refund for work already performed.

Made to Order Items Are Generally Nonrefundable

Custom printed and personalized products cannot ordinarily be returned or refunded because they are manufactured to the client’s specifications. This includes business cards, postcards, brochures, direct mail pieces, signs, banners, labels, packaging, apparel, promotional products, displays and similar items.

Once an order is approved and enters production, the order cannot normally be changed, cancelled or refunded. If a verified production defect or Hyped Up Media error occurred, we may provide a reprint, replacement, correction, account credit or refund, depending on the circumstances.

Incorrect or Defective In Stock Products

If Hyped Up Media sells a noncustom physical product from available inventory and the product arrives incorrect, damaged or defective, contact us within 30 calendar days after delivery.

After verification, we may replace the item, correct the order, provide account credit or issue a refund. Products must be unused, except for reasonable inspection, and returned when requested. Original shipping charges are generally nonrefundable unless the issue resulted from our error or applicable law requires otherwise.

Clearance items, final sale products, opened consumables and items damaged after delivery may not qualify for return.

Mailing Lists, Postage and Postal Delivery

Printing, list processing, addressing, sorting and postage become nonrefundable as each component is performed or purchased. After mail is accepted by the postal service or carrier, delivery timing and final disposition are outside Hyped Up Media’s direct control.

• Postage is nonrefundable once purchased or applied to a mailing.
• The client is responsible for approving mailing lists, addresses, quantities, targeting and campaign content.
• Undeliverable mail caused by inaccurate, incomplete, outdated or client supplied data does not qualify for a refund.
• Postal delays, route changes and delivery irregularities do not qualify for a refund unless the postal provider issues one.

Report Physical Product Issues Promptly

Claims involving custom printing, promotional products, shipping damage, shortages or incorrect goods should be submitted within seven calendar days after delivery so that we can preserve vendor and carrier claim rights.

Keep all products, shipping cartons, labels and packaging until the claim is resolved. We may request photographs, video, samples, counts or return of some or all affected products.

• Do not discard affected products before receiving instructions.
• Photographs should clearly show the full item, the reported issue, packaging and shipping label.
• Shortage claims should include the quantity received and package condition.
• We may inspect or request return of the product before authorizing a remedy.

If a claim is verified, the available remedy may be limited to the affected quantity rather than the entire order.

Review Every Detail Before Authorizing Production

The client is responsible for reviewing and approving spelling, grammar, names, telephone numbers, addresses, dates, pricing, colors, dimensions, quantities, claims, artwork placement, mailing data and other details shown in a proof or order confirmation.

Approval by email, text message, project platform, electronic signature, payment or another documented method may authorize production. Errors present in an approved proof or approved client supplied file are not production defects and do not qualify for a free reprint or refund.

We may offer a discounted reprint when practical, but we are not obligated to do so.

Contact Us Before Work or Production Advances

Contact info@hypedupmedia.com as soon as possible if you need to change an order or project. We will make reasonable efforts to accommodate the request, but changes are not guaranteed.

• Changes before work begins may be accepted without charge when they do not affect scope or vendor costs.
• Changes after work begins may require additional professional fees and a revised timeline.
• Changes after proof approval may require new setup, production, materials, postage or vendor charges.
• Changes are generally unavailable after printing, fulfillment, mailing or media placement begins.

What Happens When an Order or Project Is Cancelled

Cancellation requests must be submitted in writing. We will review the project stage, work completed, reserved resources and third party commitments.

• Before work begins, we may refund amounts paid, less processing fees, consultation charges and nonrecoverable commitments.
• After work begins, the client is responsible for work performed through the cancellation date.
• Deposits may be applied to planning, setup, reserved time, creative development and vendor commitments.
• Media spend, printing, postage, software, licensing, talent, travel, locations and custom production costs are nonrefundable once committed.
• If the amount earned or committed exceeds payments received, the remaining balance remains due.

Cancellation approval, credit or refund is not effective until confirmed in writing by Hyped Up Media.

Hosting, Maintenance, Management and Ongoing Support

Recurring services continue according to the billing schedule in the applicable agreement until properly cancelled. Cancellation applies prospectively and does not refund services already provided or a billing period that has already begun, unless the agreement states otherwise.

The client remains responsible for third party subscriptions, domains, software, hosting, licenses and platform charges that cannot be cancelled or refunded.

Transit Delays, Address Errors and Lost Packages

Shipping and delivery dates are estimates unless expressly guaranteed in writing. Hyped Up Media is not responsible for delays caused by carriers, weather, customs, labor disruptions, incorrect addresses or other events outside our reasonable control.

If an online merchandise order cannot be shipped within the promised time, we will address the delay and any cancellation or refund rights required by applicable law. Carrier claims and approved refunds may require completion of the carrier’s investigation.

Reshipping caused by an inaccurate client supplied address, refused delivery or failure to retrieve a package may require additional charges.

Submit a Refund, Rework or Replacement Request

Approved Refunds and Credits

Approved refunds are generally returned to the original payment method. Processing times depend on the payment provider and financial institution. We do not control the time required for a bank or card issuer to post the credit.

Shipping, rush service, payment processing, media, postage, software, licensing and other third party charges are not refunded unless the refund is required by law or the applicable provider returns the charge to us.

Account credits are not cash, are not transferable and may expire as stated in the written credit authorization.

Contact Us Before Initiating a Payment Dispute

Contact us promptly if you do not recognize a charge or believe a billing error occurred. This gives us an opportunity to identify the transaction and resolve legitimate concerns.

A chargeback does not cancel a contract or eliminate amounts properly earned, approved or committed. We may provide the payment processor with proposals, approvals, communications, delivery records, proofs, work product and other documentation relevant to the dispute.

Changes to This Refund Policy

We may update this Policy to reflect changes in our services, products, vendors, technology or legal obligations. The revised version will be posted with a new Last Updated date.

Changes apply prospectively. A project specific written agreement remains controlling for that engagement unless the parties agree otherwise.